Refund policy

Returns policy

This Guide Dogs Association of SA & NT Inc policy operates in addition to your rights under Australian Consumer Law. Nothing in this policy limits your statutory rights.

In addition to your rights under the Australian Consumer Law, we have a 30-day returns policy, which means you have 30 days after receiving your item to request a refund or exchange. We do not offer returns for change of mind.

To be eligible for a refund or exchange, you must provide the receipt or proof of purchase.

To start a return, you can contact us at hello@guidedogs.org.au. Please note that returns will need to be delivered to the following address: 251 Morphett St Adelaide SA 5000. 

You can always contact us for any return questions at hello@guidedogs.org.au.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The following items cannot be returned under this policy: perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), personal care goods (such as beauty products), final sale and discounted items, and gift cards. 

Refunds
All refunds will be made on the original payment method used to purchase and may take up to 10 working days to reach your account. We can provide proof of refund if requested.